Course Overview
Course Overview
IT service management, service lifecycle, incident management, problem management এবং IT service improvement-এর structured training।
Course Outline
-
IT Service Management Fundamentals
-
ITIL Framework
-
Service Management Concepts
-
Service Value System
-
Service Value Chain
-
Incident Management
-
Problem Management
-
Change Management
-
Service Request Management
-
Service Desk
-
Service Level Management
-
IT Asset Management
-
Configuration Management
-
Continual Improvement
-
IT Service Metrics
-
ITIL Best Practices
-
Practical ITSM Scenarios
Career Opportunities
IT Service Manager • IT Support Manager • Service Desk Analyst • ITSM Consultant
Training Benefits
✓ Industry-focused Course Outline
✓ Practical Hands-on Labs
✓ Real-world Projects
✓ Online & Offline Training
✓ Experienced Trainers
✓ Career-focused Learning
✓ Certification Preparation
✓ Technical Support & Guidance
Course Curriculum
- Introduction
- Module 1 - Basics
- Module 2 - Advanced Topics
- Final Project
Student Reviews
Student reviews and ratings will appear here when verified review data is available.
Instructor
Samiul ITM
Learn more about the instructor and their training experience.
